Privacy Policy
Privacy Policy for SMS Communications
Effective Date: July 23, 2025
At Holistic Testing and Therapy, LLC, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information as it relates to text message (SMS) communications initiated by our practice through Zoom or other HIPAA-compliant platforms.
1. Use of SMS Communications
By providing your mobile number and opting in, you agree to receive text messages from Holistic Testing and Therapy, LLC for the following purposes:
* Appointment reminders
* Practice updates or office closures
* Assessment or therapy follow-up coordination
We do not use SMS for advertising, promotional offers, or third-party marketing.
2. Your Consent
You will only receive SMS communications if you voluntarily opt in by:
* Submitting your phone number through a secure intake or consent form
You may opt out or ask for help at any time by calling the office directly.
3. Data We Collect
When you opt in to SMS communications, we may collect:
* Your name
* Your mobile phone number
* Message interaction and delivery status
This information is stored securely and only used for communication related to your care with Dr. Marchante-Hoffman.
4. Data Sharing
Your information will never be sold or shared for marketing purposes. Any information shared with third-party services (such as Zoom or a texting platform) is strictly for operational purposes and only with platforms that meet HIPAA security standards.
5. Security
While SMS is a convenient method of communication, it is not considered a fully secure channel under HIPAA. We do not send detailed health information by text unless you have explicitly requested and consented to it. All communications are conducted in accordance with strict privacy safeguards.
6.Regulatory Compliance
Our communication practices comply with:
* The Health Insurance Portability and Accountability Act (HIPAA)
* The Telephone Consumer Protection Act (TCPA)
* Federal and state privacy laws
7. Policy Updates
This Privacy Policy may be updated from time to time. Changes will be posted on our website, and the “Effective Date” will be revised accordingly. Continued use of our services following any update signifies your agreement to the new terms.
8. Contact Information
If you have questions about this policy or would like to revoke your consent for SMS communications, please contact:
Ashley Marchante-Hoffman, PhD
Holistic Testing and Therapy, LLC
(302) 276-8062
No Surprises: What's a Good Faith Estimate?
If you don’t have health insurance or you plan to pay for health care bills yourself, generally, health care providers and facilities must give you an estimate of expected charges when you schedule an appointment for a health care item or service, or if you ask for an estimate. This is called a “good faith estimate.” A good faith estimate isn’t a bill
The good faith estimate shows the list of expected charges for services from your provider. Because the good faith estimate is based on information known at the time your provider creates the estimate, it won’t include any unknown or unexpected costs that may be added during your visits.
Generally, the good faith estimate must include expected charges for:
- The primary service
- Any other services you’re reasonably expected to get as part of the primary service for that period of care.
Your right to a good faith estimate
-You will be provided with a good faith estimate after you schedule your appointment. If you schedule a service at least 3 business days before the date you’ll get the item or service, the provider must give you a good faith estimate no later than 1 business day after scheduling. If you schedule the item or service OR ask for cost information about it at least 10 business days before the date you get the item or service, the provider or facility must give you a good faith estimate no later than 3 business days after you schedule or ask for the estimate.
-Providers and facilities must also explain the good faith estimate to you over the phone or in person if you ask, then follow up with a written (paper or electronic) estimate, per your preferred form of communication.
Keep the estimate in a safe place so you can compare it to any bills you get later. After you get a bill for the services, if the billed amount is $400 or more above the good faith estimate, you may be eligible to dispute the bill.
For questions or more information about your right to a Good Faith Estimate, please visit www.cms.gov/nosurprises